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Patient Service Representative

Mercy Health

Saint Louis, MO

OnsiteEducation AssistanceHealth InsurancePaid Time OffRetirement Benefit

High school diploma or equivalent
Education: High school diploma or equivalent.
Experience: Proficient in both Patient Services Representative and Advance Patient Services Representative competencies, as verified by department leader.
Knowledge of medical terminology, insurance practices, and billing procedures.
Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members.
The ability to communicate effectively and professionally is crucial in this role.
Proficiency in basic computer skills, including data entry and word processing.
Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner.
PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
Problem resolution skills - ability to address patient concerns, complaints, and issues in a professional and timely manner, escalating complex problems to appropriate personnel when necessary.
Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
Position requires standing and walking during each shift.
Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.