This position requires on-site work primarily at our facilities in Atlanta, Georgia.
Bachelor's degree in a technical field (e.g., Computer Engineering, Computer Science, Information Systems)
Bachelor's degree in a non-technical field (e.g., Business, Humanities, Marketing) and 1+ years IT-relevant experience
High School diploma or equivalent and 3+ years IT-relevant experience
3+ years of IT-related work experience with a Bachelor's degree.
5+ years of IT-related work experience without a Bachelor's degree.
Transport and install equipment up to 50 lbs.
Perform tasks at various heights (standing/sitting).
Use computers and test equipment for more than 6 hours/day.
Continuous communication with colleagues, customers, and vendors (in-person and remote).
Travel as needed.
Analytical Skills: Identify patterns and trends in moderately complex data.
Documentation: Record solutions using standard procedures.
Escalation Management: Understand and apply incident escalation protocols.
IT Expertise: Basic knowledge of operating systems, enterprise software, hardware, and middleware.
IT Support: Respond to end-user requests using IT support tools.
Monitoring: Interpret log data to maintain performance and security.
Technical Troubleshooting: Apply systematic approaches to resolve technical issues.
Workstation Software: Proficient in Windows, OSX, and Microsoft Office Suite (Outlook, Word, Excel).
Frequently transports and installs equipment up to 20 lbs.