Servers
Provides friendly and efficient service in a timely manner to guests according to company policies, procedures, programs and performance standards
Look like a professional and show sincerity with a positive, friendly attitude
Greets guest in a courteous and respectable way when seated at station
Welcomes guests immediate upon seating with a non-scripted greeting
Using acquired menu knowledge, offers menu suggestions, answers questions and anticipates guests' needs
Deliver Hot Food – Check completed food orders for accuracy, appearance and temperature, deliver to the table immediately
Deliver Perkins Service – Show a desire to please with your genuine hospitality, personality and specific suggestions at every step
Actively engage Guests who have concerns and remedy them
Ensure that each Guest is 100% satisfied with his/her dining experience
Clean – Keep tables/station, pantry line area and dining room common areas clean
Complete assigned Perkins cleaning system duties
Attends to any additional guests' needs or requests
Maintains dining area – pre-bussing, detailing etc.
Maintains cleanliness of his/her stations and pantry
Performs side work during shift downtime including but not limited to; rolling silverware, restocking cleaning works stations and bussing tables, etc.
Executes the service cycle and team responsibilities at all times
Ensures 100% guest satisfaction on every visit
Communicates with Manager on Duty and coworkers regarding product/service deficiencies
Equipment, safety problems. Etc.
Keeps General Manager and Manager on Duty informed of problems and/or issues and proposes alternative solutions for consideration
Processes Orders
Writes guest check and/or operates POS equipment pursuant to company policies
Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction
Assists Team Members
Maintains service stations, garnish line, service bar and common areas of the restaurant
Restocks service station with glasses, tea, ice and plates
Restocks garnish line
Fills condiments
Sorts, polishes and rolls silverware
Cleans mirrors and artifacts
Runs food for all servers to ensure hot food is served hot
Maintains cleanliness of dining room, and pantry area