Maintain accurate and up-to-date customer records
Courteously and accurately accept customer orders by phone, mail, and/or fax
Prepare written orders according to proper specifications
Verify customer orders for accuracy and create fabrication/shop orders
Verify the customer has an approved credit application and sufficient credit limit for the order
Customer service
Verify completed orders prior to shipping and escalate issues as needed
Notify customers of delays or issues and escalate conflicts when necessary
Primarily sedentary with occasional walking/standing
Process Return Goods Authorizations (RGAs) and complete required documentation
Frequent computer and phone use
Coordinate with Accounting on credit issues
Occasional reaching/stretching
Provide pricing information using system knowledge
Report customer concerns to the Sales Representative
Clear communication and vision required
Promptly input orders in the computer system following ISO 9001-2000 guidelines
"bricklaying" (calculation of pieces of plastic modular belting to construct final product) and appropriate pricing

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Charlotte, NC 28226

OnsiteHealth InsuranceRetirement Benefit

Use units of measurement for weight, volume and distance.
Apply good judgment at all times.
Occasionally push/pull objects (tools/carts/cleaning equipment) weighing up to 50 pounds.
Understand and follow safety rules, operating and maintenance instructions, procedure manuals, and company guidelines and standards.
Typically, moderate to loud noise levels in the work environment.
Position self to access low areas, traverse heights and remain stable while doing so, balance, and the ability to bend, kneel, or crouch.
Assist with resolving guest issues in accordance with company policies.
High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
The associate may be asked to travel to help additional sites within a reasonable geography.
Discern or detect items in guest rooms to ensure safe performance of work.
Write routine reports and correspondence.
Frequently work in outside weather conditions (depending on hotel).
Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Regularly required to remain stationary, be mobile, navigate the hotel, handle, reach, and detect objects, tools, or controls, and detect scent and detect sounds.
Read and speak English proficiently and interact with guests, associates and outside vendors.
Occasionally work in wet humid conditions (non-weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals, and risk of electrical shock.