Minimum role qualification requires proficiency in:
Data analysis, synthesis & planning
Operational SLA knowledge
Data analysis & synthesis
Domain specific knowledge
Queue and ticket management
Team Management
Customer support
Automation tools and processes
Stakeholder relationship management
Client and domain knowledge
Identifying automation opportunities
Project management
Industry knowledge
Business operations knowledge
Client/partner management
Consultative skills
Process design and improvement
Negotiation
Business acumen
Pay: $98.67 - $126.40
Shift: 8:00 AM-5:00 PM Mon- Fri // New York, NY
Weekly paycheck
This Operations Manager is being recruited by one of our Centralized Delivery Team and not your local Branch
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

Duty Manager, Airport Customer Experience Administration

American Airlines

New York, NY 10001

Bachelor's Degree in related field or equivalent experience and/or training
2 years of airport operational background with experience in assessing manpower needs, administering bids, with a good understanding of staffing models
Ability to lead and motivate employees and work closely with both the Hub/Gateway and the union leadership teams
Ability to have exceptional organization and planning skills, with attention to detail
Ability to identify opportunities for improvement as well as proven success implementing strategic initiatives under time constraints
Ability to digest complex fact scenarios and develop compelling business cases to support your position
Knowledge of presentation and communication skills - direct and persuasive as well as diplomatic
Ability to have outstanding leadership and interpersonal skills
Knowledge in Microsoft Excel, Outlook, PowerPoint and Word
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Applicable valid driver's license as required by local authorities, if applicable