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Application Support Analyst Eqd Desk

Chicago,IL

5751 Application Support Analyst Eqd Desk jobs in Chicago,IL

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Analyst, IT Support

Ocean Network Express

Lombard, IL 60148

Hybrid~ 32 minHealth InsuranceRetirement Benefit

  • Provide first and second level support for a variety of hardware and software issues for 900+ users in the USA and Canada.
  • Document and record problem information gathering and resolution steps in a consistent and organized manner using the company's Service Now system.
  • Perform IT operational and maintenance tasks, as assigned
  • Perform audits and documentation for IT inventory (hardware and software) and system access
  • Responsible for user registration and role setting for business systems
  • Setup and Configure ONE Voice software, Contact Center Software, Google Workspace Enterprise Account, and Smartphones.
  • Troubleshoot VPN, Printers, MS Windows, third-party hardware and software, and virus removal.
  • Manage and execute clear communication of all issues, outages, and breakages to the business, Tier 2 support, and internal/external development teams
  • Deploy and administer technology solutions
  • Collaborate with Global and other regional technology teams for solutions
  • Work experience demonstrating innovative solutions and the ability to multitask, high level of verbal and written communication skills, analytical skills, and team-player outlook.
  • Highly motivated with the ability to work independently and as part of a team
  • Ability to evaluate data, analyze, and problem solve.
  • Very strong communication and collaborative skills. Must be able to communicate and interact effectively with individuals across departments and across all levels, from staff to senior management.
  • Strong knowledge of supporting Windows 10 and 11 Laptops, iOS products, Android products, and Chromebooks.
  • Working knowledge of Google Workspace Enterprise or demonstrate a willingness to learn
  • Experience with and understanding of networking, SD-Wan, IT Security, and modern IT Service Management.
  • Some travel and flexibility in work hours is required.
  • Ability to take part in on-call rotation is required.
  • 2+ years of modern systems management
  • 2+ years of application and cloud service management
  • 3+ years of desktop and application IT Support
  • 3+ years customer service experience in IT Support
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Database Administrator (Chicago, IL- US)

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  1. Chicago,IL Jobs
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  3. Application Support Analyst Eqd Desk Jobs

What companies are hiring Application Support Analyst Eqd Desk jobs in Chicago,IL?

  1. Ocean Network Express
  2. 1872 Consulting
  3. PC Connection
  4. Software Technology
  5. Insight Global
  6. Humboldt Park Health
  7. Geneva Trading
  8. Georgia IT
  9. Genesis10
  10. Energy Solutions (USA)

What is the hourly salary range for Application Support Analyst Eqd Desk jobs in Chicago,IL?

The hourly salary range is $18 - $68.24.

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