Ability to read, write, speak, and understand multiple languages (English and Spanish)
Ability to listen, formulate needs based sales strategies, and articulate pitches to sell products and services
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Engaging interpersonal skills
Ability to travel (including during inclement weather) to and from assigned territories and company facilities
A passion to succeed and strong personal drive to sell to prospective customers
Must be able to work evenings and weekends, and as business needs dictate to maximize prospective customer contact
A valid driver's license, car insurance, a satisfactory driving record, and the use of a reliable personal vehicle
Ability to work independently with little or no supervision
High School Diploma or equivalent work experience
Familiarity with computer operating systems and software applications as well as consumer and commercial communication devices (e.g., PDAs, smartphones, routers, modems, set-top converters, and wireless devices)

Customer Service Representative

Forward Air, Inc.

Cleveland, OH 44101

Demonstrated ability to carry out assignments to their completion and meet deadlines
Must be proficient with Microsoft Office products including; Word, Excel, PowerPoint, Outlook, etc.
Ability to establish and maintain effective working relationships with employees and managers
Ability to handle heavy work load and work well under pressure
Desire for a long-term career with an industry leading company
Understanding of industry documents (bill of lading, master air way bills, tsa forms, etc)
Ability to present and maintain a positive corporate image in a fast paced environment
Ability to perform general administrative duties; file, perform data entry, photocopies, etc.
Must have the ability to work in a fast paced environment
High school diploma or GED equivalent
Proactively establish and maintain effective working team relationships with all support departments
Must be able to pass basic hazardous materials training

Commit to Serve Your City Year! (Full Pay/Benefits – Academic Mentor)

City Year

Cleveland, OH 44101

Be a U.S. citizen or legal permanent resident (Authorization to work in the U.S. is not sufficient. Those with DACA status unfortunately are not eligible at this time)
Agree to and complete a background check
Be 17-25 by July 1, 2025
Have a GED or high school diploma, some college experience, or college degree
Have served no more than three terms in an AmeriCorps state or national program*
Be able to begin City Year by July/August 2025 (specific start date varies by location)