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IT Technician

Saronic Technologies

Franklin, LA 70538

OnsiteHealth InsurancePaid Time OffRetirement Benefit

Excellent communication and customer service skills, with the ability to explain technical issues to non-technical users.
Occasional standing and walking within the office.
Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, etc.).
This role requires access to export-controlled information or items that require “U.S. Person” status. As defined by U.S. law, individuals who are any one of the following are considered to be a “U.S. Person”: (1) U.S. citizens, (2) legal permanent residents (a.k.a. green card holders), and (3) certain protected classes of asylees and refugees, as defined in_ _8 U.S.C. 1324b(a)(3)__.
Occasional reaching, bending, or stooping to access file drawers, cabinets, or office supplies.
Lifting and carrying items up to 20 pounds occasionally (e.g., office supplies, packages).
Proficiency in troubleshooting hardware, software, and networking issues.
Manual dexterity to operate a computer keyboard, mouse, and other office equipment.
Prolonged periods of sitting at a desk and working on a computer.
3+ years of experience in a technical support or similar IT role.
Experience with Windows and macOS operating systems, Active Directory, Office 365, and cloud services.
Problem-solving mindset with attention to detail and a strong ability to prioritize tasks.
Familiarity with ticketing systems and helpdesk management tools.
Visual acuity to read screens, documents, and reports.
Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).