Self-motivated and proactive in identifying and solving problems independently.
Track record of developing customer success plans, defining KPIs, and driving client relationships with a focus on service excellence.
Solid understanding of service management principles, ITIL, or equivalent frameworks.
Experience with process improvement and systems development, particularly through automation to streamline workflows.
Strong organizational and time-management skills, with the ability to manage sensitive and confidential information.
Strong understanding of networking concepts including routers, switches, dynamic routing protocols, and circuit troubleshooting.
Ability to influence, negotiate, and make decisive decisions in high-pressure environments.
This role requires travel to different sites.
Excellent leadership and interpersonal skills to foster collaboration across global teams.
Strong communication skills with the ability to convey complex technical issues clearly to clients and decision-makers.
Experience in service management, customer expectations management, and ensuring exceptional customer experiences that meet SLAs.
Proven experience managing global technical teams and supporting enterprise network deployments and operations.
Demonstrated ability in managing change control processes and conducting maintenance activities in production environments.
Ability to manage and prioritize multiple tasks and ensure delivery within tight deadlines.

Director, Data Platforms

Highlights for Children

Columbus, OH 43224

Operations Specialist

Forward Air, Inc.

Groveport, OH 43195

Proficiency in rate negotiation and load planning best practices
Proficiency in TMS platforms (e.g., McLeod) and Microsoft Office Suite (Excel, Word, Outlook)
1–2 years of experience in logistics, transportation operations, or customer service