Troubleshooting, data analysis, and investigative skills required.
Knowledge of food safety, food manufacturing processes, technologies or other relevant area of responsibility.
Knowledge of government regulatory requirements in food packaging (GFSI, FSMA, FDA, USDA)
Ability to travel up to 40% of the time.
Must be able to travel independently and as a responsible company representative.
BS in Food, Biological or Chemical Science or related field required.
Minimum of 3 years industry experience required.

Administrative Assistant

Oath

Fayetteville, AR 72702

Customer Care Agent

Adecco

El Dorado, AR 71730

Answer inbound calls
Interact with operations/store personnel to resolve issues
Analyze issues
Mental alertness and adaptability to office and field area work routines
Perform any other related duties as required or assigned
Instruct callers on solution or escalate to appropriate department
Assist as needed
Respond to various media forms
Equivalent to four years high school or GED, with particular emphasis during high school in office skills, shop skills, or others, plus 0 to 6 months related experience and/or training, or equivalent combination of education and experience
Follow up on escalated issues
Provide direct customer support involving the use of the company's mobile app and website
On-site role
Report all issues in a timely manner
Provide escalated point of contact for field personnel or other departments
Recognize and reward peer performance
Follow up on accurate and timely ticket resolution
Maintain good working relationship with peers, management and other departments
Respond to email