Answer inbound calls
Interact with operations/store personnel to resolve issues
Analyze issues
Mental alertness and adaptability to office and field area work routines
Perform any other related duties as required or assigned
Instruct callers on solution or escalate to appropriate department
Assist as needed
Respond to various media forms
Equivalent to four years high school or GED, with particular emphasis during high school in office skills, shop skills, or others, plus 0 to 6 months related experience and/or training, or equivalent combination of education and experience
Follow up on escalated issues
Provide direct customer support involving the use of the company's mobile app and website
On-site role
Report all issues in a timely manner
Provide escalated point of contact for field personnel or other departments
Recognize and reward peer performance
Follow up on accurate and timely ticket resolution
Maintain good working relationship with peers, management and other departments
Respond to email

Assistant Scheduler

Mercer Mass Timber

Conway, AR 72035

Security Officer II

Kohler

Sheridan, AR 72150

The ability to legally operate a passenger automobile or light truck.
Be able to work a flexible schedule.
The ability to be certified and correctly perform CPR, unassisted, as defined by the American Heart Association and operate an automatic external defibrillator.
Ability to provide verbal instructions to others in an emergency in a clear and intelligible manner.
The ability to sit or stand for extended periods of time, as necessary.
Applicants must be authorized to work in the US without requiring sponsorship now or in the future.
The ability to ascend and descend fixed or portable ladders to access roof and other areas in the event of an emergency.
Valid Wisconsin driver's license.
Maintain or willing to obtain first aid and CPR certifications.
The ability to transport emergency medical equipment, such as medical bags and oxygen equipment, weighing approximately 50 pounds, from a vehicle to the scene of the emergency and appropriately utilize equipment at the scene.