Must be able to apply sound judgment toward satisfying a variety of questions and problems from patients, family members, and visitors.
Must exhibit caring, service-oriented behaviors toward people encountered and be able to diffuse emotionally charged situations.
Must have one year of experience in a healthcare or customer service environment.
Must have very strong interpersonal skills and the ability to represent Parkland in a positive effective manner.
Must be able to multi-task patient, family, and visitor requests and needs, while maintaining control of assigned area.
Demonstrates exceptional customer service skills when dealing with the public to ensure a positive experience for patients, families and visitors.
Must be able to provide assistance, answer complaints and expedite services.
Must be able to demonstrate basic computer skills through competency exams.

IPA Solution Architect - Microsoft Power Platform & Agentic AI

Cognizant

Irving, TX 75061

Willing to travel to client location on a need basis
Deep Expertise in Agentic AI: Proven experience designing multi-agent systems, implementing RAG (Retrieval-Augmented Generation), and utilizing framework patterns (e.g., ReAct) within the Microsoft stack.
Governance & Security: Establish frameworks for Responsible AI, ensuring data privacy, role-based access control (RBAC), and compliance within the Microsoft Entra ID environment.
Agentic AI Development: Build autonomous agents capable of multi-turn reasoning and tool calling by integrating Azure OpenAI models with Power Automate flows.
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
Azure AI: Experience with Azure AI Search (vector databases), Azure OpenAI Service, and Document Intelligence.
Integration: Architect complex integrations between AI agents and enterprise systems (ERP, CRM) using custom connectors and API management.
Establish technical governance, define standards and frameworks to manage tenants, environments, users, COE Kits, and drive best practices
Copilot Studio: Advanced configuration, topic design, and extending Copilots with custom plugins.
Legacy Automation Integration: Ability to integrate modern AI agents with existing RPA initiatives.
Power Platform: Ability to provide oversight as well as set up the Microsoft Power Platform environments and related technologies