Excellent communication skills
Flexibility to work during evenings, weekends, and holidays as part of the extended hours on call rotation
Experience with O365 Admin Portal Experience is a plus
IT certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified IT Professional (MCITP) are a plus
This is a fully onsite position
Proven experience in an IT support or service desk role
Experience with Microsoft Intune a plus
Monday through Friday
Solid understanding of IT infrastructure, including networking, Active Directory, VPN, and cloud services (AWS, Azure)
Strong knowledge of Windows and Mac OS
Ability to work independently, manage time effectively, and prioritize tasks in a fast-paced environment
Ability to handle sensitive information with discretion and maintain confidentiality
5 to 7 years of experience
Experience supporting office productivity software (Microsoft Office 365, Google Workspace, Adobe Creative Suite) and collaboration tools (Microsoft Teams, Slack)
2nd Shift (3PM-11PM)
Strong knowledge of mobile devices (iOS, Android)
Proficiency with remote troubleshooting tools
Strong problem-solving skills and a proactive approach to troubleshooting

SmartExplore AI is experimental.

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Border Patrol Agent - Law Enforcement

U.S. Customs and Border Protection

Bear, DE 19701

$63,148-$120,145/yr

~ 14 min OnsiteBilingual PreferredHealth InsurancePaid Time OffRetirement Benefit

Age Restriction : In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions. Candidates must be referred for selection to the Border Patrol Agent position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03. The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military) position covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d).
Border Patrol Agents will be provided training to become proficient in the Spanish language at the Academy.
Leading investigations of fraud, contraband, criminal activity, threats to our nation, and/or illegal operations to determine sources and patterns while serving as a state, federal, or military law enforcement official.
There are no education substitutions for the GL-9 or GS-11 grade-level Border Patrol Agent opportunities.
Utilizing intelligence information to track illegal operations, criminal activity, threats to our nation, and/or contraband while serving as a state, federal, or military law enforcement official.
Residency : You must have had primary U.S. residency (including protectorates as declared under international law) for at least three of the last five years.
Relocation may be required.
One (1) year of specialized experience, equivalent to at least the next lower grade level
The above experience will be applied in connection with the following: Make arrests and exercise sound judgment in the use of firearms; deal effectively with people in a courteous manner in connection with law enforcement matters; analyze information rapidly and make prompt decisions; or develop and maintain contact with a network of informants.
Border Patrol work requires the ability to speak and read Spanish, as well as English.
Citizenship : You must be a U.S. Citizen to apply for this position.
Apprehending violators of state, federal, or immigration laws by utilizing various forms of complex technology that include surveillance, detection, situation awareness systems, and/or communications equipment.
One year of specialized experience equivalent to at least the next lower grade level, with the authority granted by the state or government to enforce laws, make arrests, and investigate crimes, performing primary duties in an official law enforcement capacity

SmartExplore AI is experimental.