One to two years customer service experience; in a contact center preferred
Demonstrated understanding of computer-based tools and programs
Ability to work independently and within contact center teams
Strong phone presence and interpersonal skills in making inbound and outbound customer calls while delivering a positive customer experience
High School Diploma or Equivalent
Excellent verbal and written English communication
As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician
Must be willing to submit to a pre-employment drug screen and a criminal background check

Dispatch

FAITHFUL COMPANION MEMORIALS

Cleveland, OH 44130

Customer Service Representative

Forward Air, Inc.

Cleveland, OH 44101

Demonstrated ability to carry out assignments to their completion and meet deadlines
Must be proficient with Microsoft Office products including; Word, Excel, PowerPoint, Outlook, etc.
Ability to establish and maintain effective working relationships with employees and managers
Ability to handle heavy work load and work well under pressure
Desire for a long-term career with an industry leading company
Understanding of industry documents (bill of lading, master air way bills, tsa forms, etc)
Ability to present and maintain a positive corporate image in a fast paced environment
Ability to perform general administrative duties; file, perform data entry, photocopies, etc.
Must have the ability to work in a fast paced environment
High school diploma or GED equivalent
Proactively establish and maintain effective working team relationships with all support departments
Must be able to pass basic hazardous materials training