Age Restriction : In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions. Candidates must be referred for selection to the Border Patrol Agent position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03. The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military) position covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d).
Base Salary: GL-9/GS-11, $63,148 - $120,145 per year
This is a career ladder position with a grade level progression from GL-9 to GS-11 to GS-12.
GL-9: You qualify for the GL-9 grade level if you possess one (1) year of specialized experience, equivalent to at least the next lower grade level, performing duties such as:
Residency : You must have had primary U.S. residency (including protectorates as declared under international law) for at least three of the last five years.
Overtime Pay: Up to 25%
A fully trained BPA may be eligible for up to an additional 25% of base pay per the BPA Pay Reform Act of 2014.
Relocation may be required.
GS-11: You qualify for the GS-11 grade level if you possess one year of specialized experience equivalent to at least the next lower grade level, with the authority granted by the state or government to enforce laws, make arrests, and investigate crimes, performing primary duties in an official law enforcement capacity such as:
Veterans' Preference : You may also be eligible for an excepted service Veterans' Recruitment Appointment (VRA). The age restriction does not apply if you are Veterans' Preference eligible.
Locality Pay: Varies by duty location.
Prioritized locations include Sierra Blanca, TX; Presidio, TX; Sanderson, TX; Comstock, TX; Lordsburg, NM; Freer, TX; Hebbronville, TX; Ajo, AZ.
The first $10,000 will be paid upon successful completion of the Border Patrol Academy, with the remaining $10,000 awarded for accepting a prioritized location.
You will be eligible for a promotion to the next higher grade level (without re-applying) once you successfully complete 52 weeks in the lower grade level.
Border Patrol work requires the ability to speak and read Spanish, as well as English.
Citizenship : You must be a U.S. Citizen to apply for this position.
***Recruitment Incentive*** Newly appointed Border Patrol Agents (as defined in 5 CFR 575.102) will be offered up to a $20,000 incentive.
***Retention Incentive*** Newly appointed Border Patrol Agents may also qualify for up to $40,000 in additional incentives distributed over their first four years.

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Experience supporting office productivity software (e.g., Microsoft Office 365, Google Workspace, Adobe Creative Suite) and collaboration tools (e.g., Microsoft Teams, Slack)
Flexibility to work during evenings, weekends, and holidays as part of the extended hours on call rotation
Equal Opportunity Employer/Veterans/Disabled
Experience with O365 Admin Portal Experience is a plus
IT certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified IT Professional (MCITP) are a plus
Proven experience in an IT support or service desk role
Experience with Microsoft Intune a plus
Pay Details: $47.00 per hour
Solid understanding of IT infrastructure, including networking, Active Directory, VPN, and cloud services (AWS, Azure)
Fully onsite position, Monday through Friday
Strong knowledge of Windows and Mac OS, as well as mobile devices (iOS, Android)
Ability to work independently, manage time effectively, and prioritize tasks in a fast-paced environment
Ability to handle sensitive information with discretion and maintain confidentiality
5 to 7 years of experience
On a rotational basis, provide day-to-day IT support for manufacturing staff, addressing issues related to desktop computers, workstations, printers, and peripheral devices
Proficiency with remote troubleshooting tools (e.g., TeamViewer, Zoom, VPN solutions)
2nd Shift (3PM-11PM)
Excellent communication skills, with the ability to explain complex technical concepts to non-technical users
Strong problem-solving skills and a proactive approach to troubleshooting