Customer Support Representatives to support a high-volume contact center located onsite in El Segundo
Strong verbal and written communication skills
Strong computer navigation and multitasking abilities
Ability to type and document information accurately
Ability to work independently in a remote environment
Reliable high-speed internet connection
Comfortable using multiple computer systems and applications
Must be able to communicate clearly and professionally
Demonstrate empathy and patience
Thrive in structured environments
Have strong critical thinking and problem-resolution skills
Can adapt quickly to new processes and technology
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment

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Bachelor's degree
A high school diploma or equivalent and 5+ years of equivalent work experience is required
Previous experience of recruitment strategy and implementation; including analytical expertise of recruitment processes and metrics is required
This role requires in-person work and travel throughout the region to onsite and client locations, the expected travel exceeds 50%
Experience managing complex projects that may vary in nature and scope
Proactive in defining problems and implementing creative and sustainable solutions for resolution
Experience in modeling and deploying business improvement processes
Experienced in managing and coordinating teams across multiple business groups
Ability to analyze and interpret complex data sets and translate findings to key stakeholders
Knowledge of and the ability to apply sound leadership practices, including developing colleagues by inspiring, encouraging and providing coaching to improve performance
Adept at performing to established KPIs and Service Level Agreements (SLAs)
Strategic mindset and collaborative personality that thrives in a highly cross functional, cross-cultural environment
Excellent verbal and written communication skills
Proficiency with Microsoft Office products, including Word, Excel, Teams and Outlook, and ability to learn new software as required