Must be at least 18 years of age
Valid State of Hawaii Guard Card
High school diploma or equivalent
Excellent communication skills
Strong verbal, written and technology skills required
Keyboarding skills 25 WPM
Investigation skills
Perform general clerical duties using Microsoft Office and other site specific programs
A good sense of direction as will learn and memorize Resort layout to include the locations of fire pull stations, fire extinguisher, AED, standpipes and more
Self-directed (can complete tasks with minimal follow up/supervision)
Maintain strong observation skills with high level of detail and scrutiny for entire shift
A successful candidate will have experience as a first responder – related experience that best aligns with the day to day operation may include:
Hotel/Resort Security Guard/Officer experience
Successfully completed basic training in the Military
Loss Prevention and/or Plain Clothes Operatives experience
High pressure situational experience such as Emergency Medical Technician, Firefighter, Flight Attendant
As a first responder, will be trained on Infant, Child and Adult Cardiopulmonary Resuscitation (CPR), Automated External Defribrillator (AED), Stop The Bleed Training and fire extinguisher procedures to respond to emergencies as needed
Documentation and report writing
Provide cash escorts for cashiers to/from cash room to their work station
Issue contractor and visitor badges
Monitor Closed Circuit Television (CCTV) system for any unusual activity and dispatch via two-way radio
Provide accurate information to guests, cast members and vendors seeking directions and hours of operation
Receive, record and secure found property – will also research and respond to guests inquiries for lost property
Escort guests and cast members as required to parking lots
Handle violations of Resort policy, civil laws and undesired conduct
Work with state of the art technology to detect and respond to safety systems
Respond to security and emergency calls and prioritize the work in a timely manner
Use of complex consoles to receive calls from guests, cast members and vendors requiring assistance and dispatches to resolve situations – will maintain logs of all requests
Provide key assist
Perform interior and exterior Resort foot patrol to identify undesirable conditions
Conduct interior and exterior Resort foot patrol to identify undesirable conditions
Investigations, including evaluation of the scene, interviewing complainants and witnesses, involve correct personnel to assist with the investigation
Maintain order in the Resort while attending to the needs of our guests, cast members and vendors
Coordinate expedient response to emergency conditions such as fire, alarms, safety hazards and threats to life and/or property in a calm, rational, persuasive manner