1944 Agent Front Desk jobs in Virginia

Part Time or Full Time
$13-15/hour
Provide welcoming, attentive customer service to our clients through utilization of knowledge and proficiency in all aspects of reception duties, through communication, education, and dedication
Record keeping activities, perform clerical duties related to pet care and treatment, and provide miscellaneous support to Front Desk Supervisor, General Manager, and Owner
Reception (visitor and telephone)
Maintenance of records
Accounts maintenance
Cash processing
Data entry
Word-processing
Mail service
Outstanding customer service attitude with excellent communication, organizational, and interpersonal skills
Prioritize multiple projects
Work well under pressure
Administration experience
Strong ethical commitment to the mission and purpose of Bark + Boarding
Promoting exceptional customer service for our clientele during all stages of their visit
Functioning as a team member at all times by communicating effectively and diplomatically
Being approachable and willing to assist co-workers
Maintaining a positive and proactive attitude, and promoting interdepartmental communication and cooperation
Creating a positive and memorable client experience by exceeding customer expectations and actively increasing customer loyalty
Expanding knowledge through continuing education and the willingness to learn new tasks
Interact with all animals with compassion and concern for their wellbeing
Acknowledge each client promptly with a courteous, pleasant, helpful, polite, and professional demeanor
Conduct each client interaction in a manner consistent with quality customer service at all times
Anticipate clients' needs and offer assistance before it is requested
Schedule pet appointments for grooming, in-home services and boarding
Address client concerns regarding pet
Handle emotional/controversial situations with professionalism and compassion
Handle routine customer complaints and problems to the best of your ability
Refer difficult or unfamiliar situations to Front Desk Supervisor or General Manager
Greet clients promptly and politely
Assist with daycare applications, boarding buddies, and other forms to ensure all forms are completed accurately and thoroughly
Ensure that client documents are uploaded to their account and kept up to date
Use the computer system to coordinate and schedule requested activities and services for clients and their pets
Contact local veterinarians' offices for vaccine information
Advise client on admission policies as necessary
Perform a variety of clerical duties, organizing and sorting mail, cleaning, organizing reception area, etc.
Address clients promptly and politely at counter
Ensure that all services are completed to the client's satisfaction
Ensure charges are complete before check-out
Inform client of balance due
Accurately process invoices and payments
Answer all incoming calls in a timely manner, maintain courtesy and professionalism at all times
Perform over-the-counter selling of merchandise
Exercises a technical knowledge of products sold and demonstrates salesmanship abilities
Explain and answer questions concerning products
Keep the retail area restocked and collect fees, make change, and process credit card transactions
Maintain cleanliness of work area keeping counters free of clutter, spot cleaning as necessary
Ensure lobby is cleaned and organized to portray an efficient and welcoming atmosphere
Restock products, client education materials, and brochures as necessary
Keep equipment and supplies well organized
Be conscientious and aware of any potential dangers and work with the Front Desk Supervisor to implement safety measures when necessary for the protection of all staff, clients and employees
Possession of strong organizational and interpersonal skills
Excellent verbal and written communication skills
Requires strong customer service skills
Ability to work independently on assigned tasks as well as accepts direction on given assignments
Knowledge of computers and relevant software applications including MS Office and GoogleDocs
A passion for animals and animal care, especially dogs
History of providing care for animals is a plus (e.g. animal clinic, pet sitting, pet shelter)
Frequently position themselves and move about the reception area to file, use office machinery such as printers and computers, and assist clients with merchandise
Frequently transports inventory to stock shelves
Frequently handling 30 pounds and occasionally handling 50 pounds
Frequently handles dogs of all sizes, breeds, and ages
Hazards associated with handling of animals including exposure to unpleasant odors and noises and exposure to bites, scratches and animal waste