High School diploma or equivalent with 6 months of customer service experience.
Must be able to speak and read English clearly, professionally and fluently.
Ability to work within established turnaround times
Must have excellent interpersonal skills and the ability to organize simultaneous tasks
Ability to work as a member of a team
Must participate and certify in internal CCO training to begin this role.
Medicare will be expected to participate in and certify in internal Tier I Claims Part A, Claims Part B, and Claims DME training later to complete your Tier I am training for this role.
May be required to work overtime and scheduled holidays.
Working on-site at our office location is a key requirement for this position.
Being physically present at the worksite is essential for effective collaboration, communication, and supervision.
Applicants must be able to perform their duties on-site and meet attendance requirements.
Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.