728 Analyst It Support jobs in Plainfield,IL

Bachelor's degree in Data Science, Statistics, Mathematics, Business Analytics, Information Technology, Business Administration, or a related field.
5 - 7 years of experience as a Data Analyst, BI Analyst, or similar analytics-focused role.
Strong SQL skills with hands-on experience querying cloud data warehouses (Snowflake strongly preferred).
Demonstrated advanced/expert level experience building dashboards and reports using Power BI, including use of semantic models and Microsoft Fabric.
Experience defining and validating KPIs and business metrics.
Solid understanding of descriptive and basic inferential statistics for business analysis.
Advanced Excel for analysis and modeling.
Understanding data governance, metric standardization, and data quality concepts.
Experience working in agile analytics or BI environments using Jira and Confluence, ServiceNow and/or similar tools.
Strong analytical thinking, attention to detail, and problem-solving skills.
Excellent written and verbal communication skills, with the ability to convey insights clearly to non-technical audiences.

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Analyst, IT Support

Ocean Network Express

Lombard, IL 60148

Hybrid~ 41 minHealth InsuranceRetirement Benefit

Provide first and second level support for a variety of hardware and software issues for 900+ users in the USA and Canada.
Document and record problem information gathering and resolution steps in a consistent and organized manner using the company's Service Now system.
Perform IT operational and maintenance tasks, as assigned
Perform audits and documentation for IT inventory (hardware and software) and system access
Responsible for user registration and role setting for business systems
Setup and Configure ONE Voice software, Contact Center Software, Google Workspace Enterprise Account, and Smartphones.
Troubleshoot VPN, Printers, MS Windows, third-party hardware and software, and virus removal.
Manage and execute clear communication of all issues, outages, and breakages to the business, Tier 2 support, and internal/external development teams
Deploy and administer technology solutions
Collaborate with Global and other regional technology teams for solutions
Work experience demonstrating innovative solutions and the ability to multitask, high level of verbal and written communication skills, analytical skills, and team-player outlook.
Highly motivated with the ability to work independently and as part of a team
Ability to evaluate data, analyze, and problem solve.
Very strong communication and collaborative skills. Must be able to communicate and interact effectively with individuals across departments and across all levels, from staff to senior management.
Strong knowledge of supporting Windows 10 and 11 Laptops, iOS products, Android products, and Chromebooks.
Working knowledge of Google Workspace Enterprise or demonstrate a willingness to learn
Experience with and understanding of networking, SD-Wan, IT Security, and modern IT Service Management.
Some travel and flexibility in work hours is required.
Ability to take part in on-call rotation is required.
2+ years of modern systems management
2+ years of application and cloud service management
3+ years of desktop and application IT Support
3+ years customer service experience in IT Support