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Conduent HR Services, LLC

South Mills, NC 27976

Spectrum

Charlotte, NC 28227

High school diploma or equivalent
6 months of customer service or phone sales experience to enhance customer satisfaction and retention
Knowledge of cable communications products: TV, internet, and telephone
Strong English communication skills
Flexibility for variable hours, including weekends and holidays
Adaptability and problem-solving in dynamic environments
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Conduent HR Services, LLC

Camden, NC 27921

Spectrum

Morrisville, NC 27560

Two-year degree or certificate with emphasis in telecommunications or IT
2+ years of experience in a 24x7 Operations Center
2+ years of cable or telecommunications experience in field operations, HFC plant troubleshooting or maintenance technician roles
2+ years of experience in NOC, dispatch, call center or help desk support
Ability to read, write and speak English
Knowledge of HFC network concepts, DOCSIS and end-user support principles
Familiarity with Managed Wi-Fi tools and the ability to use them to troubleshoot basic issues
Ability to collaborate effectively within a team environment
Practical problem-solving skills and the ability to address situations with limited standardization
Proficiency with desktop computer hardware and software monitoring tools for network performance analysis
Ability to write routine reports and correspondence and produce reports outlining network trends
Capability to distinguish and identify various colors for alarm state identification in current tools and software