2080 End User Support jobs in New York,NY

A valid driver's license and the ability to travel by car and air are required.
The Field Engineer position requires regular travel to AccentCare branch locations throughout New York a weekly basis to support on site operations, IT projects, and branch needs.
Travel will primarily consist of day trips, depending on branch location and business demands.
In addition, the role will occasionally require travel to other AccentCare locations both within and outside of New York, which may involve multi day trips.
These trips are less frequent but are necessary to support Field Support Services.
Microsoft Office Applications
Office365, One-Drive
Microsoft Teams
Android OS, iOS
Active Directory, EntraID
Intune Auto-pilot
Networking (TCP/IP, WINS, DNS, DHCP)
ITIL Service Management through Service Now
Single Sign on concepts
MDM Solutions
Firm working knowledge of concepts, practices and procedures of systems support and ability to use in varied situations for Windows, Chrome, and mobile applications
Intermediate ability to troubleshoot or diagnose problems and provide possible solutions
Some project/process management skills
Advance equipment operation skills – should be able to use all office equipment and train end users
Ability to document technical solutions for review by both technical teams and end users

TEKsystems

Harrison, NY 10528

Experience answering and escalating a large volume of phone calls in a service desk or call center environment.
Proven ability to work effectively in a high-stress, fast-paced support setting.
Background within an IT troubleshooting environment, including basic understanding of end-user support.
Exceptional customer service skills and professional phone presence.
Strong verbal and written communication skills for interacting with end users and internal teams.
Ability to perform basic remote support, including password resets and simple issue resolution.
High attention to detail when handling tickets, documenting issues, and following processes.
Professional demeanor and the ability to remain calm, courteous, and helpful with all users.
Experience supporting PC moves, setups, deployments, and migrations.
Prior experience working within a structured service desk team.
Interest in gaining exposure to enterprise-level infrastructure technologies.
Motivation to grow into longer-term or expanded roles within a larger technology organization.