938 It Director jobs in Naperville,IL

Director of Customer Service

Accord Intermediate Holdings

Alsip, IL 60803

~ 47 min OnsiteUrgently HiringHealth InsurancePaid Time OffRetirement Benefit

Direct and coordinate all customer service programs and order management activities.
Define customer service programs and work with the team to illustrate how effective service solutions build customer relations and assist in increased sales.
Develop and deliver proactive and responsive service solutions which will drive process and capability improvements.
Promote a culture of positive engagement where team members feel valued.
Lead the activities and actions of the Customer Service team to ensure issues are handled with a sense of urgency and focus on root cause determination.
Collaborate with the prepress, estimating and supply chain departments to execute a smooth order fulfillment process.
Work closely with the sales team to gain a thorough understanding of customer accounts to be able to provide coaching and support to the customer service team.
Ensure processes are created and maintained to proactively identify and elevate issues that could adversely affect customers.
Support the sales team in communicating service and operational value propositions to customers.
Coordinate continual training efforts to assist the team with enhancing their abilities to provide exceptional customer service and to meet defined performance measures.
Build, coach and develop all levels of team members by defining goals and objectives, establishing metrics, measuring performance and taking corrective action when necessary.
Establish career paths and growth opportunities for all positions within the customer service team.
Act as an agent for change and continuous improvement.
Strong written and verbal communication skills
Understanding of change management principles
Supply chain knowledge & understanding
Progressive customer service experience in a manufacturing environment, ideally the folding carton packaging industry
Problem solving
Ability to quickly identify and analyze risks and develop options for complex business solutions
Strategic planning
Leadership skills with a demonstrated focus on teamwork
Project management
Advanced computer capabilities
Office365
ERP (ideally Epicor)
Minimum 5 years' managerial experience of a customer service or sales team
Collegiate level coursework with the preference placed on a Bachelor's Degree
Experience working directly with and presenting to senior leaders and executives

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Senior Director, Membership

Institute of Food Technologists

Chicago, IL 60608

$165,000-$180,000/yr

Hybrid~ 47 minFlexible ScheduleHealth Insurance

Bachelor's degree in Business, Communications, or equivalent.
7+ years of association management experience, particularly related to data analytics, CRM or membership platforms, performance measurement, and volunteer management.
Progressive leadership experience in membership, customer engagement, association management, or related fields.
Demonstrated success leading multi-level teams and complex, cross-functional initiatives at a senior or director level.
Demonstrated success in achieving growth in members, revenue, and engagement metrics in membership associations.
Experience partnering with executive leadership and Boards to drive strategy and organizational outcomes, including strong public speaking and presentation skills.
Strong nonprofit governance background.
Deep curiosity and ability to problem solve, take swift action, and build systems and processes that accelerate execution of business strategy.

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Enterprise Account Director - West Region (Remote - US)

Yelp

Chicago, IL 60290

$110,000/yr

Remote

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Executive Underwriter or AVP, Underwriting Director - Group Captives

Zurich Insurance Company

Schaumburg, IL 60159

Flexible Schedule

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SENIOR FINANCIAL ANALYST

Mount Sinai Health System

Chicago, IL 60629

~ 47 min Onsite

Bachelor's degree, preferably in Finance, Accounting, Business or Economics
Minimum four (4) years of financial analysis experience preferred including at least two (2) years of progressive responsibility/exposure
Excellent math and communications skills
Excellent analytical and problem-solving skills
Demonstrated ability to understand and utilize computer systems and applications as tools for analysis
Knowledge of various financial/accounting software programs is desirable
Experience in EPIC and MEDITECH software systems preferred

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Finance Director

Chinese Mutual Aid Association

Chicago, IL 60601

~ 47 min OnsiteHealth InsurancePaid Time OffRetirement Benefit

Bachelor's degree in accounting or finance
5-7 years of experience working for a not-for-profit organization
Must have college credit hours for Intermediate Accounting II, Not-for-profit Organization Accounting, and Audit
Proficient in Microsoft Excel, Google Sheets and accounting software such as Quickbooks
Ability to work independently and with a team
Ability to exercise good judgment and handle sensitive matters as needed
Ability to handle confidential information with great care
Self-starter who is highly motivated, organized and detail-oriented
Honest and dependable professional
Possess strong cultural sensitivity and superior cross-cultural communication skills
This is an exempt position

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