2212 Chat Agent jobs in Hayward,CA

Must possess a high school diploma or equivalent
Must have a valid guard card
Demonstrated analytic and critical thinking skills and ability to prepare to conduct investigations using audio visual tools and other programs.
Ability to prioritize workload based on severity or effect on customer
Demonstrated high level of competency with security surveillance software and programs
Demonstrated ability to operate radio, telephone equipment and/or console monitors
Ability to adapt in a dynamic work environment while possibly working under pressure
Alarm monitoring
CCTV monitoring
Camera surveillance
Archival video review
Answering phones; operate IP based telephone system
Radio Dispatch; use multi-channel communications
Radio and call logging
Incident Report information collection
Security Equipment functionality trouble ticket information gathered and submitted to correct support group
Ensure timely and effective response to incidents, alarms, notifications, calls, and other activities related to the Security Operations Center and its role as a central alarm monitoring station
Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems
Coordinate with Security Operations Center staff to provide necessary documentation in support of uniformed guard force activity (e.g., Officer Dispatch, Incident Reporting, etc..
Maintaining composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations.
May undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to ay mandatory licensing requirements and site-specific requirements.
Directing and discipline staff in a positive manner.
May be required to work overtime without advance notice.
Required ability to handle multiple tasks concurrently.
Keyboarding, basic computer usage and operating controls.
Seeing, hearing, speaking and writing clearly in order to communicate with employees and clients, observe and report incidents, and direct others.
Frequent sitting, standing and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain.
Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling.
Frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds, and additional lifting and/ or moving ability to adjust focus.
May be required to use vehicle for the performance of duties.
On occasion may be required to perform stressful and physical activity.
Depending upon assignment may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and/ or awareness of personal safety and safety of others.
May be exposed to or required to handle sensitive and confidential information.