High School Diploma or GED.
Minimum of **1-2 years of call center, switchboard, customer service, or telephone operator experience.**
Basic computer proficiency, including Microsoft Outlook, Word, Excel, and Teams.
Ability to accurately operate multi-line telephone systems.
Must successfully pass required background investigation and VA credentialing.
Must be eligible to obtain and maintain VA security clearance and identification.
Must complete all required HIPAA, Privacy, and Information Security training.
Ability to work **days, evenings, nights, weekends, holidays, and rotating shifts** as required.