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Mobile Associate, Store in Store, Bilingual, Preferred | Spanish, Retail Sales

T-Mobile

East Hanover, NJ 07936

$20/hr

~ 33 min OnsiteChildcare AssistanceEducation AssistanceHealth InsurancePaid Time OffRetirement Benefit

High School Diploma/GED (Required)
At least 18 years of age
Legally authorized to work in the United States
Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations
They are ambassadors who create energy and excitement around our products and services
They are obsessed with the connected world and thrive in a high-traffic environment
They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions
Proactively engages with a broad range of customers in a highly-traffic retail environment
You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions
As a Mobile Associate, you will consistently leverage digital self-serve tools during customer interactions
You will identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services
Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources
Review your personal results, current promotions, and updates on the Hub to be Customer Ready at all times
You will continuously learn and improve your skills to provide the best possible experience for our customers
Partner with nearby store locations to properly/fully on-board customers
Will perform skills practicing, knowledge sharing, store operations, opening and closing procedures
Carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to your manager
You are passionate, friendly, and engaging with customers
You are able to connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction
You are committed to providing exceptional service, and to exceeding customer expectations
You will proactively reach out to potential customers to further drive sales activity in your location
You are able to follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers
You will have the ability to perform price overrides for our specialty offers specific to National Retail
Builds relationships with nearby leadership and teams to help support the customer experience from account set up, to device support and account servicing
Education and Work Experience
6 months of customer service and/or sales experience, Retail environment preferred
Knowledge, Skills and Abilities
Coaching (Required)
Communication (Required)
Consultative Selling (Required)
Customer Communications (Required)
Customer Education (Required)
Customer Engagement (Required)
Customer Needs Identification (Required)
Customer Referrals (Required)
Customer Satisfaction Management (Required)
Customer Service (Required)
Leadership (Required)
Product Knowledge (Required)
Relationship Building (Required)
Sales (Required)
Sales Prospecting (Required)
Sales Techniques (Required)