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Desktop Support Technician

TEKsystems

White Plains, NY 10605

$25-$28/hr

~ 25 min OnsiteHealth InsurancePaid Time OffRetirement Benefit

Junior On Site Support Technician
The role of the Junior On Site Support Technician is to ensure proper computer operation so that end users can accomplish business tasks.
Actively resolving escalated end user help requests within established SLAs
In-person, hands-on help at the desktop level
Knowledge of advanced computer hardware, including SSD and general peripherals
Experience with desktop and server operating systems, including Windows 7, Server 2008 and above
Extensive application support experience with Microsoft Office and general application support experience with SAP, Altiris, and Ghost
Working knowledge of a range of diagnostic utilities, including PowerShell commands, ALTools, and Anti-Malware tools
Experience working in an ITIL-driven environment and working knowledge of ITIL principles and processes
Exceptional written and oral communication skills
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
Strong documentation skills
Ability to conduct research into a wide range of computing issues is required
Ability to absorb and retain information quickly
Ability to present ideas in user-friendly, business-friendly, and technical language
Highly self-motivated and directed
Keen attention to detail
Proven analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
Exceptional customer service orientation
Experience working in a team-oriented, collaborative environment
Help desk support
Nice to Haves
Formal Education & Certification
College diploma or university degree in the field of computer science and/or 2 years equivalent work experience
Certification in Microsoft Technology Associate – IT Infrastructure or can obtain certification in 6 months
ITIL Foundation Certification is required
Certificates in basic server and network management is preferred in the first year of employment
Experience speaking French in a technical environment
Experience working with any of the following technologies: Active Directory, ALTools, Cisco Routers/Switches, Powershell, SAP, VSphere
Experience working with any of the following: TCP/IP, SSCI, RAID, experience in I/O topology