1133 Software Engineer Java Ai Chicago Hybrid jobs in Chicago,IL

Provide first and second level support for a variety of hardware and software issues for 900+ users in the USA and Canada.
Document and record problem information gathering and resolution steps in a consistent and organized manner using the company's Service Now system.
Perform IT operational and maintenance tasks, as assigned
Perform audits and documentation for IT inventory (hardware and software) and system access
Responsible for user registration and role setting for business systems
Setup and Configure ONE Voice software, Contact Center Software, Google Workspace Enterprise Account, and Smartphones.
Troubleshoot VPN, Printers, MS Windows, third-party hardware and software, and virus removal.
Manage and execute clear communication of all issues, outages, and breakages to the business, Tier 2 support, and internal/external development teams
Deploy and administer technology solutions
Collaborate with Global and other regional technology teams for solutions
Work experience demonstrating innovative solutions and the ability to multitask, high level of verbal and written communication skills, analytical skills, and team-player outlook.
Highly motivated with the ability to work independently and as part of a team
Ability to evaluate data, analyze, and problem solve.
Very strong communication and collaborative skills. Must be able to communicate and interact effectively with individuals across departments and across all levels, from staff to senior management.
Strong knowledge of supporting Windows 10 and 11 Laptops, iOS products, Android products, and Chromebooks.
Working knowledge of Google Workspace Enterprise or demonstrate a willingness to learn
Experience with and understanding of networking, SD-Wan, IT Security, and modern IT Service Management.
Some travel and flexibility in work hours is required.
Ability to take part in on-call rotation is required.
2+ years of modern systems management
2+ years of application and cloud service management
3+ years of desktop and application IT Support
3+ years customer service experience in IT Support

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Cost Engineering & Sourcing Strategy Analyst

Ace Hardware Corporation

Oak Brook, IL 60523

$88,400-$110,700/yr

~ 27 min OnsiteChildcare AssistanceEducation AssistanceHealth InsurancePaid Time OffRetirement Benefit

Bachelor's degree or graduate degree preferred
Experience: Minimum of 3-5 years' prior work experience
Experience developing creative solutions that provide win-win outcomes in difficult or ambiguous situations
Proficient in the use of Microsoft Office Suite
Intermediate to advanced Excel skills with a passion for discovering answers and insights
Experience with sourcing software (Coupa, Jaggaer, etc) a plus
Able to interpret complex, large volume and sometimes contradictory data to develop fact-backed insights and strategies
Demonstrated analytic abilities with an emphasis on critical thinking, root cause analysis, and problem solving required
Ability to collaborate effectively in a cross functional team setting to share insights, co-create outputs and iterate with speed
Demonstrated self-starter and ability to semi-independently run analysis to drive to answers
Clear, proactive and collaborative communicator
Can tactfully address issues with internal and external business partners
Demonstrates poise, composure, presence, communication skills and an understanding of key data drivers to establish rapport and respect with negotiation partners
Experience working in Manufacturing, engineering, commodity trading, sourcing, analytics, forecasting, merchandising, product design, category management, consulting, project management
Able to work in roles involving cross-functional collaboration with Merchandising, Category Management, Finance and Pricing
Education: Applicable fields of study include but are not limited to: Business, economics, engineering, analytics, mathematics, data science, supply chain, purchasing, merchandising, manufacturing, product design