666 Guest Service Host jobs in Bolingbrook,IL

Direct and coordinate all customer service programs and order management activities.
Define customer service programs and work with the team to illustrate how effective service solutions build customer relations and assist in increased sales.
Develop and deliver proactive and responsive service solutions which will drive process and capability improvements.
Promote a culture of positive engagement where team members feel valued.
Lead the activities and actions of the Customer Service team to ensure issues are handled with a sense of urgency and focus on root cause determination.
Collaborate with the prepress, estimating and supply chain departments to execute a smooth order fulfillment process.
Work closely with the sales team to gain a thorough understanding of customer accounts to be able to provide coaching and support to the customer service team.
Ensure processes are created and maintained to proactively identify and elevate issues that could adversely affect customers.
Support the sales team in communicating service and operational value propositions to customers.
Coordinate continual training efforts to assist the team with enhancing their abilities to provide exceptional customer service and to meet defined performance measures.
Build, coach and develop all levels of team members by defining goals and objectives, establishing metrics, measuring performance and taking corrective action when necessary.
Establish career paths and growth opportunities for all positions within the customer service team.
Act as an agent for change and continuous improvement.
Strong written and verbal communication skills
Understanding of change management principles
Supply chain knowledge & understanding
Progressive customer service experience in a manufacturing environment, ideally the folding carton packaging industry
Problem solving
Ability to quickly identify and analyze risks and develop options for complex business solutions
Strategic planning
Leadership skills with a demonstrated focus on teamwork
Project management
Advanced computer capabilities
Office365
ERP (ideally Epicor)
Minimum 5 years' managerial experience of a customer service or sales team
Collegiate level coursework with the preference placed on a Bachelor's Degree
Experience working directly with and presenting to senior leaders and executives