• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
Effective at balancing customer needs and performance goals. (Required)
Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)
Legally authorized to work in the United States
High School Diploma/GED (Required)
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
Competitive drive and proven ability to succeed in a fast-paced sales environment. (Required)
• 6 months of customer service and/or sales experience, Retail environment preferred
Eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs
Medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays
At least 18 years of age
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Also responsible for other duties/projects as assigned by business management as needed
Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. (Required)
Tuition assistance, college coaching, short- and long-term disability, voluntary AD&D; coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance