No direct experience needed
High School Diploma or GED
Offers of employment are contingent upon successful completion of a pre-employment aptitude testing, background check, drug screen test, and physical
Ability to perform all tasks in accordance with West Fraser safety policies and procedures
Ability to work outdoors in all temperatures in loud, high-volume environments performing physical tasks throughout the shift
Ability to perform the essential functions of the position which includes walking, standing, sitting, climbing stairs, bending and lifting up to 50 pounds
Ability to work rotating shifts, holidays, and weekends

Customer Care Agent

Adecco

El Dorado, AR 71730

Answer inbound calls
Interact with operations/store personnel to resolve issues
Analyze issues
Mental alertness and adaptability to office and field area work routines
Perform any other related duties as required or assigned
Instruct callers on solution or escalate to appropriate department
Assist as needed
Respond to various media forms
Equivalent to four years high school or GED, with particular emphasis during high school in office skills, shop skills, or others, plus 0 to 6 months related experience and/or training, or equivalent combination of education and experience
Follow up on escalated issues
Provide direct customer support involving the use of the company's mobile app and website
On-site role
Report all issues in a timely manner
Provide escalated point of contact for field personnel or other departments
Recognize and reward peer performance
Follow up on accurate and timely ticket resolution
Maintain good working relationship with peers, management and other departments
Respond to email